E-book
Methodology of the systematic way of staffing dispatching workplaces
Methodology of the systematic way of staffing dispatching workplaces
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The aim of the methodology is to provide a methodological guide for the creation of a concept of the human resource management system for dispatchers managing railway transport and the determination of workload limits to ensure minimum error rates based on simulator testing. The goal is also to create an effective management system that supports desired work performance and behavior.
Detail
Author
- Sousek J.
- Kurečková V.
- Cutter P.
- Trepačová M.
- Kaniová K.
- Zaoral A.
- Kocourek V.
Content
I. OBJECTIVE OF THE METHODOLOGY
II. DESCRIPTION OF THE METHODOLOGY
1. Basic principles for working with dispatchers
2. Dispatcher position - competency model, eligibility requirements
3. Selection and search of personnel
4. Adaptation process
5. Evaluation process
6. Compensation system
7. Education system
8. Continuous anti-stress care
9. Fluctuation in dispatcher positions
10. Care of retired employees of remote traffic management workplaces
11. Working and hygienic conditions
12. Other factors influencing the dispatcher's work, resources for strengthening motivation
13. Psychological diagnostics
III. JUSTIFICATION OF PROCEDURES
IV. DESCRIPTION OF METHODOLOGY APPLICATION
V. ECONOMIC ASPECTS
Dedication
The methodology is the result of the solution of the research project No. TB0400MD001, project name: Determination of neuropsychological, technical and technological parameters for the collision-free performance of the service of the dispatch apparatus, from the Public procurement program in research, experimental development and innovation for the needs of the state administration "BETA".
www.tacr.cz
Colophon
ISBN 978-80-88074-40-3